Refund policy

ENA’s return policy allows you to return the product purchased on www.enasolution.com, within 30 days counting from the date of receipt of shipment, and request a refund from ENA. However, We may accept returns for damaged Products in our sole discretion. Note: shipping cost is non-refundable.

For the return request, ENA is not responsible for lost packages due to the carrier, or products received that cannot be verified. Received products that have damage determined to have been caused by the end-user may be subject to denial of the return request.

TO QUALIFY FOR A REFUND, ALL THE FOLLOWING CONDITIONS MUST BE MET:

1. The cost of return shipping will be borne by the customer.
2. The phone number and necessary contact information (including but not limited to name, phone numbers, address, email, purchased date, etc.) must be clearly displayed on the printing template provided by ENA Service Team or written on paper by the customer, and must be included along with the returned product.
3. For warranty service, please keep your receipt and/or invoice to validate proof of purchase.
4. Returned product must be in good physical condition (not physically broken or damaged).
5. All accessories originally included with your purchase must be included with your return.
6. Authorization to return does not guarantee credit or exchange. We will issue an exchange or credit upon receipt of the return package.
7. Subject to our approval, your refunds shall be processes in 30 days upon receiving the return products.

In the event you have purchased the products from the re-seller, please contact the reseller directly for return and refund request.  Note- Re-sellers may have different policy then ENA’s return and refund policy.