Privacy policy
ENA takes your privacy seriously. We collect the following types of information about you: Our Privacy Policy explains how we collect, use, disclose, and protect information that applies to our Service and your choices about the collection and use of your data.
This Privacy Policy complies with Canada's Personal Information Protection and Electronic Documents Act ("PIPEDA").
ENA shall not (a) be subject to any obligations of confidentiality regarding any User Generated Content except as specified in ENA's Privacy Policy; be obligated to pay you or any third-party any compensation for any user-generated content; and/or be required to respond to any of your submissions.
We may amend our Privacy Policy from time to time and update the Website with the most recent version. It shall be your responsibility to review this Privacy Policy to ensure that you have read the most current version.
Collection of Information
Information shared on the Website by User while creating a user account:
Depending on how the User uses the Website, we may ask the User to share personally identifiable information ("Personal Information") with us. Personal information includes any information that identifies or can be used to identify, contact or locate the User. We shall be capturing the following information while setting up your profile, such as :
- Username;
- First and Last Name;
- Phone Number;
- Complete Address.
- Geo Location;
- Zip or postal code;
- E-mail address;
- Financial Information; and
- IP address.
You may have to pair your mobile phone with the ENA App to use and control the products offered by ENA. Any information captured by the products such as room temperature, humidity, voltage and current measurement is processed within the product. Once you setup your account and it is paired with your ENA Product, you shall be able to remotely view and control your Product from anywhere on the internet via the ENA App.
Usage of Information
We use your information to closely check and monitor which Services or features are used most and determine which services or features we need to focus on improving, including usage patterns.
- To ship the products on your doorsteps in the event purchased form our online stores.
- To connect ENA devices with certain Third-party devices so that you can control and monitor them.
- To generate reports on energy usage or other related information.
- To drive market insights. We use Analytics Information to analyze the market and conduct business analyses related to the Website/App and our features and Services.
- To improve the Website/App and the Service. We use Analytics Information to improve our existing and develop new services and offerings and customize existing and future product offerings.
- To secure our systems and services, we use Analytics Information to secure our systems by identifying potential threats and vulnerabilities and otherwise protecting the information we collect.
- To provide you with customer support in order to fulfill our contracts with Users.
- To allow you to participate in interactive features on our Website/App.
- To provide, develop and improve ENA and its services, including making assessments and recommendations about the Service.
- To notify about changes to our Website/App or any services that we offer or provide through it.
We may release Personal Information or other information we collect if we believe that such action is necessary to: (I) comply with any legal requirements and processes; (II) identify and bring legal action against persons or entities who are or we believe have caused or might cause injury to us or a third party; (III) defend or respond to claims brought or threatened against us, our employees, service providers, users of our Services or others; (IV) vendors, service providers, and technicians who help with some of our processing and storage, including helping to answer your questions; and/or (V) otherwise to protect, assert rights, interests of ENA and our employees, service providers, Users of the Services or others. We may make any such release decisions at our sole discretion.
Also, since member information on our Website is a business asset, in case we are reorganized or sold to or merged with another company, we may sell, assign, or transfer your personal information to a purchaser of all or substantially all of our business assets, or an affiliate, as applicable.
Information Captured by ENA Automatically
Cookies
When you visit websites, your browser may automatically transmit information to these websites throughout the visit. We use "cookies" and equivalent technologies to collect information through our Website and Softwares. Cookies are small data files stored on your device that act as a unique tag to identify your browser.
Our cookies do not, by themselves, contain Personal Information, and we do not combine the general information collected through cookies with other Personal Information to tell us who you are. As noted, however, we do use cookies to identify that your web browser has accessed aspects of the Services and may associate that information with your Account if you have one.
Most of the new browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. We strongly recommend that you leave cookies active because they enable you to take advantage of the most attractive features of the Services.
This Privacy Policy covers our use of cookies only and does not cover cookies by third parties. We do not control when or how third parties place cookies on your computer. For example, third-party websites to which link points may set cookies on your computer.
Behavioral Re-marketing
ENA uses remarketing services to advertise on third-party websites to you after you visited our Service. Our third-party vendors and we use cookies to inform, optimize and serve ads based on your past visits to our Service.
Google Ads (AdWords): Google Inc provides Google Ads (AdWords) remarketing service.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
Bing Ads Remarketing: Bing Ads remarketing Service is provided by Microsoft Inc.
You can opt-out of Bing Ads interest-based ads by following their instructions: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
You can learn more about the privacy practices and policies of Microsoft by visiting their Privacy Policy page: https://privacy.microsoft.com/en-us/PrivacyStatement
Twitter: Twitter remarketing service is provided by Twitter Inc.
You can opt-out from Twitter's interest-based ads by following their instructions: https://support.twitter.com/articles/20170405
You can learn more about the privacy practices and policies of Twitter by visiting their Privacy Policy page: https://twitter.com/privacy
Facebook: Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/ , the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/ , or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation .
Information Sharing
Third-Party Platforms: In order to provide you with the best Service, ENA gets connected to various third-party services such as Google Home, Alexa and Apple HomeKit. The Website/Software's may link to, or be linked to, other Websites not maintained by us. ENA is not responsible for the privacy policies or practices of any third parties or third-party Websites, including any linked or linking Software's. To the extent that you disclose personally identifiable information to any such third-parties, different rules may apply to their use and disclosure of personal information that you disclose to them. We encourage you to review the privacy policies of such Websites before disclosing your personal information to them. If you link to Third Party Website's you may be subject to those Third-Party Website's terms and conditions and other policies. ENA makes no representation or guarantee as to the accuracy or authenticity of the information contained in any such Third-Party Website's, and your linking to any other Website's is completely at your own risk, and ENA disclaims all liability thereto.
Opting Out or Unsubscribe
We collect your name and e-mail address for the purpose of distributing our daily, weekly or monthly newsletter service. The e-mail address provided will be used for the delivery of the information you have requested from this Website.
The information we collect is used expressly to provide the services requested. It is not shared with other organizations for commercial purposes. We will never sell or rent your e-mail address for any reason.
Our Subscriptions are in compliance with Canada's Anti-Spam-Law (CASL), as amended on July 1, 2014.
To unsubscribe from our e-mails or other communications from us, you may follow the "unsubscribe" link at the bottom of the e-mail or e-mail support@enasolution. However, please note that such action may prohibit you from receiving the important information mentioned above.
International Users
ENA is based in Canada, and, regardless of where you use our Services or otherwise provide information to us, the information may be transferred to and maintained on servers located in Canada or other countries. Note that the laws, regulations and standards of the country in which this information is stored may be different from your own country. By using our Services, you consent to this collection, transfer, storage, and processing of information to and in Canada and other countries.
Data Storage Duration
We retain your data as long as you have an account with us. However, it may be noted that on the closure of the Account, the data with us does not get deleted immediately. In the event you desire immediate deletion of your data, you may e-mail us to that effect.
Security
We implement and maintain reasonable security appropriate to the nature of the personal information that we collect, use, retain, transfer or otherwise process. Our reasonable security program is implemented and maintained in accordance with applicable law. Accordingly, while our reasonable security program is designed to manage data security risks and thus help prevent data security incidents and breaches, it cannot be assumed that the occurrence of any given incident or breach results from our failure to implement and maintain reasonable security.
User Data Rights
By using our Services, and Marketing Activities, you expressly give your consent for the collection and use of your personal information in compliance with this Privacy Policy. This does not affect lawful processing under applicable laws based on another legal basis such as contractual obligation, compliance with applicable laws, and legitimate purposes.
Right to Access or Correct Personal Information
You have the right to access and correct your personal information. If you want to review or correct your personal information, you can visit your account profile page, or you may contact us at support@enasolution.com.
Upon receipt of your written request, we will provide you with a copy of your Personal Information, although in certain limited circumstances, we may not be able to make all relevant information available to you, such as where that information also pertains to another user. In such circumstances, we will provide reasons for the denial to you upon request. We will endeavour to deal with all requests for access and modifications in a timely manner. We will make every reasonable effort to keep your Personal Information accurate and up-to-date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information.
Child Protection
Our Services are not intended for or directed to children. Children under 18 are not eligible to use our Services. Our policies are compliant with the Canadian Child Welfare Research Portal of Canada and Protection Act. Using the Services, you represent that you are at least 18 years old and understand that you must be at least 18 years old to create an account and purchase the Services advertised through our platform. We do not knowingly collect or maintain Personal Information from children under the age of 18. If we learn that we have inadvertently gathered Personal Information from children younger than 18, we will take reasonable measures to delete or destroy such information from our records.
Your Rights Under The General Data Protection Regulations(GDPR)
If you are a member of the EU, you have the following rights:
Request More Information. You can request more information about the data we collect should you wish to learn more or for any reason. Or if you wish to make a complaint.
Access Any Data We’ve Collected. You can request to see exactly what data we have collected that is of a personally identifiable nature.
Update Any Data We’ve Collected. You may request that any or all of personally identifiable information we have collected be rectified, modified or otherwise updated.
Delete Any or All Data We’ve Collected. You may request that any or all of personally identifiable information we have collected be deleted and removed from our records.
Withdraw Your Consent to The Collection and Use of Your Data. You may withdraw your consent to the collection of your data at any time